Based on reviews from trusted online sites, combined with information from G2A's website, it appears that G2A performs performs below average in terms of product guarantee when compared to other video game stores.
Based on one review posted on sitejabber.com, it appears that G2A received poor ratings for product guarantee. See the full review here. From this review:
They tacked on an extra $3 for warranty which they refused to refund because me ASKING FOR A REFUND constituted them rendering warranty services, according to them.
Learn more at the company's website.
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This user rated G2A's product guarantee: 1.0